Privacy Policy updated 11.01.2019

Privacy Policy

Effective: November 1, 2019

In this Privacy Policy’s “Bitmap”, “we” or “us” refers to Bitmap EOOD

Please carefully read this Privacy Policy, which describes the ways in which we collect, hold and use information about individuals who visit this website (“Personal Data”), describes how we use your Personal Data and respect your privacy rights.

Please note that we may change, modify, add, remove or otherwise update this privacy policy from time to time by posting a new privacy policy on this website.

What Personal Data do we process and for which purposes?

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to voluntarily provide us with Personal Data, which may include information, such as your name, email address or telephone number. We may collect and use this Personal Data to provide you with products or services, to provide customer support, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about

which we inform you when we collect Personal Data from you. The grounds on which we most frequently process your Personal Data are your consent, contract execution where you are a contractual party, execution of legal obligation or for legitimate interests of “Bitmap EOOD or other related to Bitmap entities.

Personal Data used for website usage analytics:

We may also collect and process information about your visit to this website, such as the pages you visit, the website you came from and some of the searches you perform. Such information is used by us to help improve the contents of the site and to compile aggregate statistics about people using our site for our internal, market research purposes. In doing this, we may install "cookies" that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A "cookie" is a small piece of information, which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a "cookie”, this will enable you to decide if you want to accept it or not. You can also refuse cookies altogether. However, if you do not accept, you may not be able to use all functionalities of your browser software or our website.

We may combine, aggregate, or anonymize any of the data we collect from you with data we may collect from or about you from other sources, such as public databases, providers of demographic information, joint marketing partners, social media platforms, and other third parties.
We may use your data for our business purposes, including audits; monitoring and prevention of fraud, infringement, and other potential misuse of our products and services; and modifying our services. We may also use your data as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

When and to whom do we disclose your information?

This Privacy Policy describes the circumstances in which we may share your Personal Data. We may share your Personal Data with other Bitmap subsidiaries and affiliates worldwide. Personal Data may also be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivery, evaluating the usefulness of this website, marketing, advertising, data management, or technical support.

These third parties have contracted with us to only use Personal Data for the agreed upon purpose, and not to sell your Personal Data to third parties, and not to disclose it to third parties except as may be permitted by us, as required by law, or as stated in this Privacy Policy.

Personal Data collected from you may also be transferred to a third party in the event that the business of this site or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat Personal Data in accordance with this Privacy Policy.

Also, Personal Data may be disclosed to a third party if we are required to do so because of an applicable law, court order, subpoena, or governmental regulation; when we believe in good faith that disclosure is necessary to protect legal rights, the security or integrity of this website; to protect your safety or the safety of others; as part of any criminal or other legal investigation or proceeding in your country or in other countries; or to third parties, advisors, and other entities to the extent reasonably necessary for development of or to proceed with the negotiation or completion of a corporate or commercial transaction.

The personal data we collect from you may also be processed, accessed, or stored in countries outside Switzerland. Such countries may offer a different level of protection of personal data. If we transfer your personal data to external companies in other jurisdictions, we will make sure to protect your personal data by applying the level of protection required under applicable data privacy laws.

How do we protect your personal data?

We use appropriate technical, administrative, and physical safeguards to protect the information collected through this website. Unfortunately, no organization can guarantee the absolute security of information, especially information transmitted over the internet.

How do we deal with information from individuals under the age of 14?

Our website is not directed at children. We do not knowingly collect personal data from children under the age of 14. In any case, if a child under 14 years old needs to use any of the forms on our website that requires Personal Data to be provided, then this should be done by a parent or child’s guardian.

How long do we store personal data?

We will only retain your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements.

What are your rights and how can you exercise them?

Whenever we process Personal Data, we take reasonable steps to keep your Personal Data accurate and up-to date for the purposes for which it was collected. We will provide you with the ability to exercise the following rights under the conditions and within the limits set forth in the law:

If you wish to contact us regarding the use of your Personal Data or you want to object in whole or in part to the processing of your Personal Data, please contact us. If you have provided consent, you may withdraw consent. You may also request, subject to confidentiality obligations:

  1. To access your Personal Data as processed by us and to receive a copy of them;
  2. To ask for correction or erasure of your Personal Data;
  3. Erasure shall follow when the purpose for which the Data has been collected is achieved; or when you have withdrawn your consent and there is no other legal ground for processing; or if your Data has been processed illegally;
  4. To require the processing of your Data to be limited, in cases defined by the law;
  5. In cases when your Personal Data is being processed based on legal interest, you can object against the processing of your Personal Data on this ground;
  6. To request portability, where applicable, of your Personal data, i.e. that the personal data you have provided to us be returned to you or transferred to the person of your choice, in a structured, commonly used and machine-readable format;
  7. To withdraw the consent you gave when the processing of your Personal Data is based only on consent.

We will respond to your request at earliest convenience and not later than 30 days of its receipt.

You also can submit a complaint to the Commission for Personal Data Protection when the relevant prerequisites for this exist.

We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across websites or other online services.

 Contact us

If you wish to contact us regarding how we use your personal data or you wish to exercise your data privacy rights, please email us at or write us to the following address:

Bitmap Bulgaria EOOD

Druzhba, block 291

Entrance А, floor 9

Sofia 1407, Bulgaria


In order to facilitate the most efficient answer, please provide the following information:

  • Name of the website you are referring to
  • Your relationship and interaction with us
  • The description of the information you would like to receive from us


What is a cookie?

Cookies are small text files that are sent to your computer when you visit a website. Cookies on Bitmap Group company (Bitmap) web sites do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences and generally improving your experience of a website.

The EU Directive 2009/136/EC states that we can store cookies on your machine if they are essential to the operation of this site, but that for all others we need your permission to do so.

Bitmap sites may use some non-essential cookies. We do not do this to track individual users or to identify them, but to gain useful knowledge about how the sites are used so that we can keep improving them for our users. Without the knowledge we gain from the systems that use these cookies we would not be able to provide the service we do.

The types of cookies we use

If you decide to set the language, font-size or specific version of the site (e.g. high-contrast), we use “user interface customization cookies”. Once set, you do not need to specify your preferences again on another visit to the site.

If you use parts of the site that require registration to access content, we will place an “authentication cookie” on your computer. This allows you to leave and return to these parts of the site without re authenticating yourself.

If you have Adobe Flash installed on your computer (most computers do) and you use video players, we store a “flash cookie” on your computer. These cookies are used to store data needed to play back video or audio content and store the user’s preferences.

Bitmap likes to understand how visitors use our websites by using web analytics services. They count the number of visitors and tell us things about the visitors’ behavior overall – such as identifying the search engine keywords that lead the user to the site, the typical length of stay on the site or the average number of pages a user views. For this purpose we place a “first party analytics cookie” on your computer.

We may also use services such as Google Analytics to track web statistics. In this case, Google will place a “3rd party cookie” on your computer. This is also the case when we use Google Maps.

Any data collected by using these cookies will be stored and managed by Bitmap or one of its trusted affiliates in countries Bitmap operates in.

For more information or how to contact Bitmap, please refer to the Bitmap Data Privacy Policy.

How to control cookies

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers. However, if you do not accept our cookies, you may not be able to use all functionalities of your browser software or our website.